Effective Date: 9 October 2026
These Terms of Service (“Terms”) govern the provision of services by Aspire to Grow Ltd, trading as Tendle (“Tendle”, “we”, “us” or “our”).
Tendle provides professional tendering, procurement support and related consultancy services to businesses and organisations.
These Terms apply to our business-to-business services unless otherwise agreed in writing. Specific services may also be subject to a separate proposal, quotation, service agreement or subscription agreement.
Where a separately accepted agreement expressly conflicts with these Terms, the provisions of that agreement will take precedence in relation to the relevant service.
1. Services Provided
Tendle provides a range of tendering and procurement support services, which may include:
- tender opportunity identification, monitoring and notification
- tender feasibility and bid viability assessments
- procurement readiness reviews and improvement recommendations
- preparation, development and maintenance of Bid Libraries
- pre-qualification questionnaires (PQQs), selection questionnaires (SQs) and procurement submissions
- tender and bid writing, reviewing and submission support
- framework application support
- bid strategy, advice and related consultancy
Our Tender Watch subscription service provides managed monitoring of potentially relevant public sector procurement opportunities, human-reviewed notifications and limited Bid Library maintenance, subject to the applicable subscription agreement.
The precise scope, deliverables, timescales and fees for each service will be confirmed through an agreed proposal, quotation, service agreement or subscription arrangement.
Services outside an agreed scope may be quoted and charged separately.
2. Service Agreements and Engagement
Before commencing chargeable work, Tendle will confirm the agreed scope of services and applicable commercial terms.
An engagement may be accepted through written confirmation, email, electronic signature, completion of an online acceptance form or another expressly agreed method.
For subscription services, acceptance of the relevant subscription agreement and successful initial payment will normally be required before service activation.
Where services are provided on a project basis, commencement arrangements will be confirmed in the relevant agreement.
Tendle may decline an engagement where the required expertise, resources, information or timescales are unavailable, or where a conflict of interest or other legitimate concern arises.
3. Fees and Payment
Tendle operates different pricing arrangements depending on the service provided.
These may include:
- fixed fees for defined projects or assessments
- agreed daily or hourly consultancy rates
- recurring monthly subscription fees
- staged or milestone-based payments
- shared-risk arrangements incorporating an agreed success fee where applicable
Success fees do not apply automatically to all services. Where a success fee forms part of an engagement, the relevant agreement will specify the amount or calculation method, the event triggering payment, when payment becomes due and any other applicable conditions.
All fees and payment terms will be confirmed before engagement.
Tendle Tender Watch is offered as a recurring subscription, subject to the fees, minimum commitment and cancellation provisions stated in the applicable Tender Watch Subscription Agreement.
Aspire to Grow Ltd is not currently VAT registered. VAT is therefore not currently charged. If our VAT status changes, applicable charges will be communicated in accordance with the relevant agreement and legal requirements.
Payments may be collected by invoice, bank transfer, Stripe or another agreed method.
We reserve the right to suspend services for overdue payments, subject to reasonable notice where appropriate.
We may claim applicable statutory interest and recovery costs on qualifying overdue business debts.
4. Client Responsibilities
Clients agree to:
- provide accurate, complete and timely business information, supporting documents and instructions
- disclose relevant qualifications, accreditations, insurance arrangements, experience and operational capabilities
- review and approve information prepared for tender submissions
- ensure that statements, evidence and declarations submitted in their name are accurate and authorised
- respond promptly to requests for clarification, information or approval
- notify Tendle of material changes to their business or procurement requirements
Clients remain responsible for determining whether they meet procurement eligibility criteria and whether to pursue a particular opportunity.
Unless expressly included within an agreed scope, responsibility for final submission, portal access, formal declarations and meeting tender deadlines remains with the client.
For Tender Watch, clients must provide sufficient information to establish appropriate monitoring criteria and notify Tendle when their services, operating areas, accreditations or commercial priorities change.
Clients remain responsible for maintaining the validity of their certifications, insurance policies and other compliance documentation.
5. Confidentiality and Data Protection
Tendle will treat confidential business information received from clients with appropriate care and will not disclose it except where necessary to provide agreed services, where authorised, or where required by law.
Confidential information may be shared with appropriate service providers or professional advisers where reasonably necessary for service delivery, subject to suitable confidentiality and data protection safeguards.
Clients must also respect confidential or proprietary information provided by Tendle.
Both parties will comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, where relevant.
Personal information collected through enquiries, customer onboarding, subscription administration and service delivery will be handled in accordance with our Privacy Policy.
Where an engagement requires additional data processing arrangements, these will be agreed separately where appropriate.
6. Intellectual Property
Clients retain ownership of their pre-existing business information, documents, branding and other materials supplied to Tendle.
Tendle retains ownership of its pre-existing templates, methodologies, processes, tools, know-how and other proprietary materials.
Unless otherwise agreed in writing, bespoke deliverables prepared for a client may be used by that client for the purposes specified in the relevant engagement once the applicable fees have been paid in full.
This permission does not transfer ownership of Tendle’s underlying proprietary templates, methodologies or reusable materials.
Neither party may use the other’s branding, confidential information or proprietary materials for unrelated purposes without appropriate permission.
7. Service Standards and Limitation of Liability
Tendle will provide its services with reasonable skill and care.
However, we do not guarantee:
- the identification of every potentially relevant tender opportunity
- the suitability or eligibility of a client for any particular procurement
- shortlisting, framework appointment or contract award
- any particular commercial or financial outcome
- that procurement authorities will not change, withdraw or amend published opportunities
Tender Watch provides an opportunity monitoring and initial review service. It does not replace the client’s own commercial judgement, procurement due diligence or responsibility for responding to opportunities.
Tendle will not be responsible for losses arising from inaccurate or incomplete information supplied by a client, delays outside our reasonable control or changes made by procurement authorities.
Subject to applicable law, Tendle will not be liable for indirect or consequential losses, including loss of anticipated profits or business opportunities.
Subject to applicable law, Tendle’s total aggregate liability arising from a particular engagement will not exceed the fees paid or payable for the services giving rise to the claim.
Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
8. Termination and Cancellation
For project-based services, termination rights, notice requirements and any cancellation charges will be governed by the relevant service agreement.
Where no specific termination provisions have been agreed, either party may request termination in writing. Fees for work properly completed and any agreed non-cancellable commitments incurred up to the effective termination date will remain payable.
For subscription services, the applicable subscription agreement governs the minimum commitment, renewal arrangements, cancellation notice and effective cancellation date.
In particular, Tendle Tender Watch is subject to an initial three-month minimum commitment and 30 days’ written cancellation notice, as set out in its separate Subscription Agreement.
A cancellation request does not automatically remove payment obligations already incurred under an agreed minimum commitment.
Tendle may suspend or terminate services where there is a material breach of contract, non-payment or another legitimate reason, subject to applicable law and any relevant notice or remedy provisions.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms, unless otherwise required by applicable law.
10. Changes to Terms
Tendle may update these Terms to reflect changes in our services, business practices or legal requirements.
The current version will be published on our website with its effective date.
Where changes materially affect an existing contractual engagement, they will be communicated to the client and will take effect only in accordance with the applicable agreement and legal requirements.
Updated website terms will not automatically override separately agreed contractual commitments.
11. Contact
For questions regarding these Terms, our services or contractual arrangements, please contact:
Aspire to Grow Ltd, trading as Tendle
Email: hello@tendle.co.uk
Website: https://tendle.co.uk/