Privacy Policy for Aspire to Grow Ltd trading as Tendle

Effective Date: 18th July 2025

Aspire to Grow Ltd, trading as Tendle, is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our bid and tender writing, selection, and review services. We take your data security seriously and strive to be transparent about how your data is handled.

1. Information We Collect

We collect personal and business information to provide you with effective bid and tender support services. The types of data we collect include:

• Personal identification details: Name, contact information (email, phone number), job title, and professional background.
• Business information: Company name, size, industry, and related operational details relevant to tender submissions.
• Communication data: Messages, session notes, and correspondence related to your bids and consultations with us.
• Technical data: Information about your usage of our website and platforms, such as IP address, browser type, operating system, pages visited, and timestamps – collected through cookies and similar tracking technologies.

2. How We Use Your Data

We use the data collected for the following purposes:

• To deliver and manage your bid and tender writing, selection, and review services.
• To analyse and improve our service offerings and customer experience.
• To communicate with you regarding your bids, updates, and relevant opportunities.
• To comply with legal and regulatory obligations.

We do not use your data for any unrelated purposes without your consent.

3. Legal Basis for Processing

Our lawful bases for processing your personal data are:

• Contractual necessity: Processing is required to provide you with our services as agreed in our contract.
• Consent: Where you have given clear consent, for example, for marketing communications. You can withdraw consent at any time.
• Legitimate interests: We process data to operate and improve our business, provided this does not override your rights and freedoms.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect usage data. Cookies may be:

• Essential cookies: Required for core site functionality.
• Analytical cookies: Help us understand site performance and visitor behavior (e.g., Google Analytics).

You can manage or disable cookies through your browser settings, but this may impact your website experience.

5. Data Sharing and Disclosure

We only share your personal data in the following circumstances:

• With trusted third parties (e.g., contractors or software providers) who assist us in delivering our services, under strict confidentiality agreements.
• When required by law or regulatory authorities (e.g., for compliance with legal investigations or government requests).

We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil our contractual obligations or comply with legal requirements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data, subject to legal or contractual constraints.
• Right to object: Object to certain types of processing, including direct marketing.
• Right to restrict processing: Limit how we use your data in certain circumstances.
• Right to data portability: Receive your personal data in a structured, commonly used format.
• Right to withdraw consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights or make a data protection inquiry, please contact us at hello@tendle.co.uk.

8. Data Security

We employ appropriate technical and organisational measures to protect your personal data, including:

• Encryption of sensitive information.
• Access controls limiting data access to authorised personnel only.
• Regular security reviews and staff training on data protection.
• Secure storage systems to prevent loss, misuse, or unauthorised access.

9. International Data Transfers

Where necessary, your data may be transferred to or processed in countries outside the UK or EU. We ensure adequate protections are in place in accordance with data protection laws, such as standard contractual clauses or other approved mechanisms.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. The updated version will always include an updated effective date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer at:

Email: hello@tendle.co.uk